Frequently Asked Questions
Weight Capacity and Size FAQs
What weight capacity do your recliners support?
Our recliners are specially designed to support individuals up to 500 pounds, with reinforced frames and premium materials that provide exceptional durability and stability.
How do I know if a recliner will fit my body type?
Our product pages include detailed measurements including seat width, depth, height from floor, and back height. We recommend measuring your current comfortable seating and comparing. For personalized guidance, our customer service team is happy to help you find the perfect fit.
Do your recliners accommodate taller individuals?
Yes! Our recliners feature taller backs and extended footrests specifically designed for individuals up to 6'8" tall, ensuring proper head and leg support when fully reclined.
What's the difference between a standard recliner and a big & tall recliner?
Our big & tall recliners feature wider seats (27-30 inches), higher weight capacities (400-500 pounds), reinforced frames, and extended footrests compared to standard recliners that typically only support 250-300 pounds.
Product Questions
What's the difference between a standard recliner and a lift recliner?
Standard recliners allow you to recline back and elevate your feet, while lift recliners provide all reclining functions plus a powered lifting mechanism that gently raises you to a standing position, making it easier to get in and out of the chair.
What materials are used in your recliners?
We partner with premium manufacturers who use heavy-duty steel frames, high-density foam cushioning, and durable upholstery options including commercial-grade fabrics and genuine leather designed to withstand regular use by larger individuals.
How do I know if I need a manual or power recliner?
Manual recliners use a lever or handle mechanism and require some physical strength to operate, while power recliners use motors controlled by a button for effortless operation. Power recliners are generally recommended for individuals with mobility issues.
Do your lift recliners qualify for insurance coverage or tax deductions?
Many lift recliners may qualify as medical equipment when prescribed by a healthcare provider. We recommend consulting with your insurance provider and tax professional for specific information about coverage and deduction eligibility.
Durability and Maintenance
How long will my recliner last?
With proper care and regular maintenance, our specially designed recliners can last 7-10 years or more. Our focus on superior frame strength and durable materials makes our recliners a long-term investment in your comfort.
How do I maintain my recliner?
Regular vacuuming, prompt cleaning of spills, and periodic tightening of any loose hardware will keep your recliner in optimal condition. Power recliners should be unplugged during cleaning, and we recommend avoiding placement in direct sunlight.
What should I do if my power recliner stops working?
First check that it's properly plugged in and the outlet has power. Inspect connections between the chair and power supply. If the chair still doesn't work, contact our customer service team for troubleshooting assistance or warranty service.
Delivery and Assembly
How long will it take to receive my recliner once ordered?
Your recliner will deliver in an estimated 4-5 weeks from order. Depending on location, this time could be reduced or extended.
What's included in your Threshold Delivery service?
Our included standard Threshold Delivery brings your recliner to the entrance of your home with real-time tracking and a convenient 2-hour delivery window. Delivery teams are professionally trained to handle specialized furniture, but please note assembly is not included with this service.
What does Room of Choice delivery include?
Room of Choice delivery includes all Threshold services plus placement of your recliner in any room of your home according to your instructions. This service is ideal when stairs or navigation through the home is required. Assembly is not included with this service.
What is White Glove delivery service?
Our premium White Glove service includes delivery to your room of choice, complete unboxing, professional assembly, removal of all packaging materials, and optional haul-away of old furniture. This is our most comprehensive delivery option for a completely hassle-free experience.
Do I need to assemble my recliner?
Assembly requirements vary by model. Most recliners require minimal assembly, such as attaching the back to the base, which can be completed in 15-30 minutes. Detailed assembly instructions are included with each recliner, and White Glove delivery includes professional assembly.
Do I need to measure my doorways before ordering?
Yes! We recommend measuring all doorways, hallways, and stairways that your furniture will need to pass through. Most of our recliners require a minimum doorway width of 32 inches, though some can fit through more narrow openings when partially disassembled.
Warranty and Returns
What warranty comes with your recliners?
Our recliners include a comprehensive warranty covering the frame and reclining mechanisms for life, cushioning for 5 years, and electrical components (motors, remotes, etc.) for 3 years. Upholstery is covered for 1 year against manufacturing defects.
What happens if I need warranty service?
Simply contact our customer service team with your order information, and we'll arrange for inspection and repair or replacement of the affected parts in accordance with our warranty terms.
What is your return policy?
We offer a 30-day comfort guarantee on all recliners. If you're not completely satisfied, contact us within 30 days of delivery to arrange a return or exchange. Please note that return shipping fees may apply, and returned furniture must be in its original condition.
Can I try out a recliner before buying?
While we don't currently have physical showrooms, our detailed product specifications, customer reviews, and knowledgeable customer service team can help you find the right fit. Plus, our 30-day comfort guarantee gives you peace of mind with your purchase.
Do you offer extended warranties?
Yes, we offer optional extended protection plans that provide additional coverage beyond our standard warranty, including coverage for accidental damage and wear and tear. Details are available during checkout.