Warranty Terms & Conditions
At Big & Tall Recliners.com, we believe that the Warranty should be as strong as our recliners. That's why we offer an industry-leading warranty on our product that ensures it will last for years to come.
BIG & TALL RECLINERS.COM
WARRANTY TERMS & CONDITIONS
The terms, conditions and warranties described in the following paragraphs have been developed to assure fair and equitable treatment for all our customers. No warranty service will be performed without the thirteen digit Identification (ID) number, model number and fabric number of the product. This information is located on the ID tag attached to the frame of the furniture. Any inquiries regarding these policies should be directed to the BIG & TALL RECLINERS.COM Customer Support Department at the address listed below.
BIG & TALL RECLINERS.COM
PO Box 1310
Mebane NC 27302
help@bigandtallrecliners.com
WARRANTY INFORMATION
BIG & TALL RECLINERS.COM strives to stand behind any of our furniture found to have defects in material or workmanship. Because we do not have control over the product or its usage after shipment, we provide a limited warranty to the original retail consumer for the stated warranty term as described in the following paragraphs.
SAFETY WARNING - FLAMMABILITY
Keep upholstered furniture away from flames, lit cigarettes, and other sources of ignition. Be careful when smoking. Immediately remove any glowing embers or lit cigarettes which fall onto the furniture. Smoldering materials may cause upholstered furniture to combust
Please note other specific consumer advisories in each of the product warranty categories.
CONSUMER ADVISORY
Children should not be allowed to play on or operate moving chairs without adult supervision. Moving components of motion mechanisms and chairs can cause injury. Please keep all extremities away from moving parts.
Ottomans/footstools are not designed for use as seating devices. Sitting on a stationary or moving ottoman/footstool could cause the ottoman to tip over or break.
Caution should be used when entering or exiting any chair equipped with a swivel, gliding or rocking base; abrupt movement or uneven distribution of weight can cause the chair to tip or the occupant to lose balance. For chairs with detachable bases, follow the enclosed base assembly instructions to ensure the stability and safe operation of the chair. An improperly installed base could cause the chair to tip over. Never attempt to open or close a recliner in any manner except using the handle (if equipped) and normal body motion. Do not attempt to egress from a recliner unless the mechanism is in the fully closed position. Never open or close the recliner mechanism by pulling or pushing the foot rest or otherwise forcing the motion of the recliner. If the recliner mechanism does not function smoothly and with relative ease, check for obstructions and contact the dealer from which the recliner was purchased for repair if necessary.
When positioning a lift/power product or recliner equipped with heat/massage for use, electrical components should be placed with care to avoid damage to the components or exposure to flammable materials. Operation of the product in a manner that results in damage to the electrical components could result in electrical shock or risk of fire.
Lift/Power components are not intended to be used for medical purposes
BIG & TALL RECLINERS.COM is not liable for injuries or damages resulting from misuse of any product or damage to the electrical components.
SWIVEL ROCKER, SWIVEL GLIDER, GLIDER, SWIVEL CHAIR, CHAIR, DINING CHAIR, FAINTING SOFA, CHAISE LOUNGE, OTTOMAN, BENCH, ACCENT, SETTEE, CHAIR & HALF, WING CHAIR
These products feature a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, on the FRAME, FOAM, PADDING and SINUOUS WIRE AND COIL SPRING. These products feature a five (5) year warranty from the date of manufacture on encased spring foam cushions. This same warranty applies to products featuring webbed seat support systems.
Swivel Glider, Swivel Rocker, Glider, and Swivel Chair metal CHAIR BASES and Glider metal OTTOMAN BASES are warranted directly through BIG & TALL RECLINERS.COM. These feature a one (1) year warranty from the date of purchase, NOT to exceed eighteen (18) months from the date of manufacture of the chair. This warranty provides for free replacement of the base, with no allowance for labor or installation.
Variations in finish colors of wood components are to be expected due to the different species of wood and wood grains used in construction of the furniture and these variations are not considered manufacturing defects.
RECLINER
Recliners feature a "LIMITED LIFETIME" warranty to the FRAME against manufacturing defects, as long as parts are available.
Recliner MECHANISMS, including power and lift models, feature a “LIMITED LIFETIME” warranty. Claims will be handled by FREE replacement of the mechanism as long as parts are available, with no allowance for labor or installation. Recliners also feature a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, on FOAM, PADDING and SINUOUS WIRE AND COIL SPRINGS. Recliners feature a five (5) year warranty from the date of manufacture on encased spring foam cushions.
LIFT / POWER COMPONENTS
Lift/Power components feature a "LIMITED LIFETIME" warranty to the FRAME against manufacturing defects, as long as parts are available.
Lift/Power component MOTORS, HANDWANDS, AC ADAPTERS and JUNCTION BOXES feature a three (3) year warranty from the date of manufacture of the component. This warranty does exclude all accessories. Claims will be handled by FREE replacement of defective components, with no allowance for labor or installation.
Lift/Power components also feature a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, on FOAM, PADDING, CUP HOLDERS, SINUOUS WIRE SPRINGS and METAL SEAT SUPPORT SYSTEMS. Lift/Power components feature a five (5) year warranty from the date of manufacture on encased spring foam cushions.
RECLINER WITH HEAT AND/OR MASSAGE
Recliners feature a "LIMITED LIFETIME" warranty to the FRAME against manufacturing defects, as long as parts are available.
Recliner MECHANISMS feature a “LIMITED LIFETIME” warranty. Claims will be handled by FREE replacement of the mechanism as long as parts are available, with no allowance for labor or installation.
There is a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture on HEATING COMPONENTS and MASSAGE MOTORS. HAND WANDS, AC ADAPTERS and JUNCTION BOXES feature a three (3) year warranty from the date of manufacture of the recliner. These warranties are for replacement of defective components only with no allowance for labor or installation.
Recliners also feature a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, on FOAM, PADDING and SINUOUS WIRE SPRINGS. This recliner features a five (5) year warranty from the date of manufacture on encased spring foam cushions.
MOTION SOFA/LOVESEAT/SECTIONAL
Motion sofas, loveseats and sectionals feature a "LIMITED LIFETIME" warranty to the FRAME against manufacturing defects, as long as parts are available.
Recliner MECHANISMS used in motion sofas, loveseats, and sectionals, including power models, feature a “LIMITED LIFETIME” warranty. Claims will be handled by FREE replacement of the mechanism as long as parts are available, with no allowance for labor or installation.
Motion sofas, loveseats, and sectionals also feature a one (1) year warranty from date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, on FOAM, PADDING and SINUOUS WIRE SPRINGS. Motion sofas, loveseats, and sectionals feature a five (5) year warranty from the date of manufacture on encased spring foam cushions.
STATIONARY SOFA GROUP
Upholstered living room groups comprised of stationary sofas or sectionals and accompanying loveseats and chairs (referred to as stationary sofa groups) feature a "LIMITED LIFETIME" warranty to the FRAME against manufacturing defects. Repairs to the frame will be done at the factory as long as parts are available.
Stationary sofa groups also feature a three (3) year warranty from date of manufacture on the SEAM SEPARATION, FOAM, PADDING and SINUOUS WIRE SPRINGS. This same warranty applies to products featuring webbed seat support systems. Stationary sofa groups feature a five (5) year warranty from the date of manufacture on encased spring foam cushions.
FABRIC / COVER
BIG & TALL RECLINERS.COM products feature a one (1) year warranty from the date of purchase, NOT to exceed eighteen (18) months from the date of manufacture, for seam slippage and/or separation. Surface wear due to use or abuse is not warranted. Our cover suppliers recommend NO type of protective coating be applied to any fabric or other cover material used on any BIG & TALL RECLINERS.COM furniture and any protective coating used will void this warranty. Flattening of the nap, pilling, shedding, balling, snagging, matting and shading are all common characteristics of some fabrics and are not considered defects in material or workmanship. Leather covers commonly exhibit characteristics of nicks, scratches, wrinkles, variations in shade and tone and other natural features that are not considered defects. Due to constant change in cover styles and colors, we do not guarantee the availability of specific patterns or colors.
LIMITATIONS AND EXCLUSIONS
This limited warranty is valid only to the original retail buyer of the furniture. It applies only to furniture intended for normal household and home office use and not in commercial installations. This warranty is also limited by the availability of parts.
Excluded from this limited warranty are defects and damage resulting from abuse, neglect, exposure to extreme temperatures or humidity, alterations, unauthorized repair, or accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage. Expected changes from normal wear, use and aging are also not covered by this limited warranty, including softening or flattening of cushions, foams and fibers in conformity to the shape of the user. Products featuring blown polyester fiber, foam cushioning, and polyester pad wraps are designed to maximize seating comfort and will flatten, wrinkle and soften over time. Absent loss of core foam resiliency exceeding 10% of the original core height specification, these changes are considered normal wear and tear and not manufacturing defects. For uniform wear and long life avoid sitting off center to the edge of the seat for extended periods of time. Sitting off center in the unit for extended periods of time may cause the seat to lean to that side and wear caused by this type of use is not considered a manufacturing defect.
Some products feature a “LIMITED LIFETIME” warranty to one or more components. The term “LIMITED” means the warranty does NOT cover misuse and normal wear as described in the preceding paragraph. The term “LIFETIME” means the normal useful life of the product.
SHIPPING COSTS TO AND FROM THE FACTORY ASSOCIATED WITH WARRANTY CLAIMS IS THE RESPONSIBILITY OF THE CONSUMER AFTER ONE (1) YEAR FROM DATE OF PURCHASE NOT TO EXCEED EIGHTEEN (18) MONTHS FROM THE DATE OF MANUFACTURE.
This limited warranty applies only to the product in its original fabric. Damage caused by the use of detergents, abrasives or other harsh cleaning agents is also not covered.
Products featuring power and lift features have weight capacity limitations. The weight capacity limitation for each specific model is noted in the price book adjacent to the price data for that model. Damage resulting from use by occupants exceeding the weight capacity limitation is not considered a manufacturing defect and is excluded from this warranty.
BIG & TALL RECLINERS.COM WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING ANY LOSS, EXPENSE, OR DAMAGE OTHER THAN TO THE FURNITURE ITSELF THAT MAY RESULT FROM A DEFECT IN THE FURNITURE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
BIG & TALL RECLINERS.COM MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. SOME STATES DO NOT ALLOW AN EXCLUSION OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of BIG & TALL RECLINERS.COM responsibilities.